How long can Virgin Media get away with fobbing off network issues as “upgrades”?
Yet another day with a sub par connection. Not all of your customers are luddites, some of us know “upgrades” is a catch all to cover up the fact that either your infrastructure is as good as a chocolate fireguard or you appear to not know what you are doing.
Farming off customer services to India, doesn’t help the customer, it might help your bottom line, but it’s the poor customers that get frustrated. How on earth do they know the infrastructure in a country thousands of miles away?
Do your customers a favour and bring your call centres back into the UK and hire people who don’t trot out the usual “have you turned the modem/router off, wait 10 seconds and switch it back on.”
We have already tried that, otherwise we wouldn’t be contacting you.
As for data protection issues, as long as were not discussing anything financial, anyone in the household should be allowed to deal with the problems.
So pull your finger out and get the infrastructure sorted.
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